Terms and Conditions

Last updated on November 5, 2017

Welcome to Sampat Jewellers

Thank you for visiting our website. By visiting our website and/or purchasing something from us in-person or through our website, you agree to be bound by the following Terms and Conditions and any other rules posted on our website. These Terms and Conditions contain important information regarding your legal rights, remedies, and obligations. Please read these Terms and Conditions carefully.

Throughout our website, Sampat Jewellers, Inc. is referred to as “Sampat Jewellers”, “we”, “us”, and “our”.

Your Agreement with Sampat Jewellers

By visiting our website and/or purchasing something from us, you agree to be legally bound by these Terms and Conditions along with our Return Policy and Privacy Policy. By agreeing to these Terms and Conditions, you represent that you are at least 18 years old. If you do not agree to all of the terms in these Terms and Conditions, then you may not access this website or make any purchases.

Return Policy

We at Sampat Jewellers stand behind the quality of our jewelry and want you to be happy with your purchase. We hand check each piece before it is dispatched to ensure it is to the highest standard. If you are not completely satisfied, you may return your item for a full refund within 14 calendar days of receiving your order.

Our Return Policy applies to any purchase you make in-person or through our website. The terms of our Return Policy are made a part of these Terms and Conditions by this reference. To view our full Return Policy, which contains additional conditions, please click here.

Custom Jewelry

Since each piece of custom jewelry is individually handcrafted for each customer, a deposit payment of half of the purchase price is required when an order for custom jewelry is placed. We will promptly notify you by email or phone when your custom piece is complete, and charge your credit card for the remaining balance. Once we process your full payment, we will hand check and promptly dispatch your custom piece to you.

You may request any changes to your custom order within 3 business days from the day the deposit is paid. After 3 business days, additional change requests are not possible.

Please note that custom jewelry usually takes 4 to 6 weeks to complete, but may take longer depending on the complexity of your design. At the time of purchase, we aim to provide you with a reasonable estimate of how long your custom piece will take to create. Since each custom piece is unique, we are unable to guarantee any time estimates, but we will keep you notified about the progress of your piece.

Please note that special return conditions apply for custom jewelry. For custom orders of diamonds greater than 0.5 carat weight, we cannot provide refunds on the diamond because larger diamonds are specially ordered for each custom piece. We will accept a return of the finished jewelry, and remove the diamond at no additional cost. In such cases, customers are charged for the diamond and refunded the amount of the finished jewelry. Return shipping of the diamond to you is complimentary.

Payments

For online purchases, we accept Visa, MasterCard, American Express, Discover, and PayPal.

For in-person purchases, we accept cash, check, Visa, MasterCard, American Express, and Discover. In-person purchases paid by cash or check will automatically receive a 2% discount. Returned checks will be subject to a $35 processing fee.

Sales taxes apply to purchases made in-person, as well as online purchases made by California residents.

For custom jewelry, we will begin work when we receive a 50% deposit of the purchase price, and we will dispatch the completed item to you when we receive the remaining half of the purchase price. Please see the special conditions for custom jewelry above for more information.

Delivery and Shipping

Standard shipping is always free. We ship worldwide. Custom and duties outside are the responsibility of the buyer. 

We do not ship to P.O. boxes. 

We aim to dispatch orders of in-stock items within 3 to 5 business days. For custom jewelry, we aim to dispatch orders within 3 to 5 business days from when your custom piece is completed. Our delivery time estimates are only approximations and are not guarantees.

We will notify you by email with a tracking number when your order has been dispatched.

Product Warranty and Repair

We are committed to crafting quality pieces, and we stand behind the work of our artists. We will repair any manufacturing defect including loose gemstones, including diamonds, (weighing less than 0.3 carat) and broken gold hooks or clasps at no extra charge within one year from the date that you receive your item. Please contact us by phone or email if you think your item has a manufacturing defect, and we will provide you with a complimentary return shipping label. Please allow 4 to 6 weeks for us to repair your jewelry.

Since jewelry is inherently precious and certain designs can be more delicate than others, we do not provide warranties or complimentary repairs for normal wear and tear or damage caused by accident. We strongly recommend that customers remove our products when exercising, bathing, or cooking.

For items that are damaged after one year from the purchase date, from an accident, or from normal wear and tear, we can repair your item for a fee depending on the extent of the damage to your item. To receive a cost estimate for repair, we ask that you send 6 detailed images of the item and the damaged portion for our experts to review. Please contact us for more information regarding our repair procedure.

Any size changes for items such as rings, bangles, bracelets, and necklaces that are a result of customer error will incur additional material, labor, and shipping costs.

As a benefit to our customers, we provide a complimentary yearly cleaning service on all items purchased from us for the first 5 years after the date of purchase. Our cleaning service is easy to use. You ship the jewelry in protective packaging to us at your cost, and we clean your pieces and pay for return shipping to you. We also accept in-person drop-off of pieces for cleaning by appointment.

Orders and Price Information

We reserve the right to accept, refuse, or cancel, for any reason, any orders placed in-person or through our website.

We use our best efforts to provide accurate prices for our products, but pricing errors may occur. In such cases, we reserve the right, at our sole discretion, to not process or to cancel any orders that are based on a pricing error. If this occurs, we will notify you by email.

We reserve the right to correct any pricing errors or omissions. Prices for our products are subject to change without notice, and we will not be liable to you or to any third-party for any price change.

Product Information and Descriptions

Each piece created by our artists is handmade and unique. Our artists use their experience and artistic judgment in crafting each piece. As such, minor design variations of a style may occur. We believe these small variations give each piece its character. However, if you are not completely satisfied, you may return your item for a full refund.

We have made every effort to display the colors of our products as accurately as possible on our website. However, as computer monitors vary, we cannot guarantee that your monitor’s display of any color will be completely accurate.

Gold purity, pearl characteristics, and gemstone and diamond characteristics (e.g. cut, color, clarity, and carat), listed on your estimate and invoice are estimates only. Any changes to the final product will be indicated on your final invoice. The final price of any piece will not exceed the estimate agreed to at the time of your order. If any precious metal, diamond, gemstone, or pearl characteristics of the final product are of lower quality than indicated on your invoice, we will reduce the price to reflect the actual quality of the characteristics of the piece. If the price adjustment is not acceptable to you, you may cancel your order or return the piece for a full refund (except for diamonds greater than 0.5 carat cannot be returned for custom jewelry).

We guarantee that all of our graded and certified diamonds are natural and of the quality stated in their grade certificate.

Diamond characteristics for ungraded and non-certified diamonds described by us on our website or in-person are based only on visual estimates, and may not be 100 percent accurate. Due to our system of visual estimation, we cannot guarantee that our ungraded and non-certified diamonds are natural. As such, all ungraded and non-certified diamonds are sold “AS IS”, and are offered as a more affordable option to our graded and certified natural diamonds.

We strive to source ethical conflict-free diamonds by researching the origins of the diamonds we use in our products. We care about our supply chains and the social impact of our products. In the interest of transparency, however, we wish to inform you that the source of polished diamonds is rarely 100 percent known. As such, we cannot warrant that any diamond, gem, or metal sold by us is conflict-free.

All of our sales are conducted in compliance with the U.S. Patriot Act.

Privacy Policy

Our Privacy Policy applies to your use of our website and any orders you place with us. The terms of our Privacy Policy are made a part of these Terms and Conditions by this reference. To view our Privacy Policy, please click here.

Copyrights and Trademarks

All trademarks, service marks, logos, trade names, and copyrights (collectively “intellectual property”) displayed on our website belong to us. You may not copy, modify, distribute, display, transmit, perform, publish, or otherwise use any of our intellectual property without our prior permission or as allowed by law. Using our website does not give you ownership of or license to use any intellectual property displayed on our website.

Disclaimer of Warranties and Limitation of Liability

YOU ASSUME ALL RESPONSIBILITY AND RISK WITH RESPECT TO YOUR USE OF OUR WEBSITE. WE PROVIDE THE WEBSITE “AS IS.”

SAMPAT JEWELLERS, MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE INFORMATION, CONTENT, MATERIALS, OR FUNCTIONS PROVIDED ON OUR WEBSITE. YOU EXPRESSLY AGREE THAT YOUR USE OF OUR WEBSITE IS AT YOUR SOLE RISK.

TO THE FULLEST EXTENT ALLOWED BY APPLICABLE LAW, SAMPAT JEWELLERS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES CONCERNING THE AVAILABILITY, ACCURACY, COMPLETENESS, USEFULNESS, OR CONTENT OF INFORMATION, UNINTERRUPTED ACCESS, AND ANY WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

WE DO NOT WARRANT THAT OUR WEBSITE AND THE CONTENTS, MATERIALS, OR FUNCTIONS PROVIDED ON IT WILL BE TIMELY, SECURE, UNINTERRUPTED OR ERROR FREE, OR THAT DEFECTS WILL BE CORRECTED. WE MAKE NO WARRANTY THAT OUR WEBSITE WILL MEET YOUR EXPECTATIONS OR REQUIREMENTS.

WE DO NOT WARRANT THAT THE INFORMATION, CONTENT, MATERIALS, OR FUNCTIONS PROVIDED ON OUR WEBSITE, OR ELECTRONIC COMMUNICATIONS SENT FROM US, ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

WE MAKE NO WARRANTIES, GUARANTEES, OR ENDORSEMENTS OF ANY KIND REGARDING ANY THIRD-PARTY WEBSITES (AND THE PRODUCTS OR SERVICES THEY PROVIDE OR OFFER) THAT MAY BE LINKED TO OR FROM OUR WEBSITE. WE MAKE NO WARRANTIES OR REPRESENTATIONS REGARDING THE ACCURACY, SUITABILITY, OR SAFETY OF INFORMATION ON SUCH THIRD-PARTY WEBSITES.

NO ADVICE, RESULTS OR INFORMATION, OR MATERIALS WHETHER ORAL OR WRITTEN, OBTAINED BY YOU THROUGH OUR WEBSITE SHALL CREATE ANY WARRANTY NOT EXPRESSLY MADE IN THESE TERMS AND CONDITIONS. IF YOU ARE DISSATISFIED WITH OUR WEBSITE, YOUR SOLE REMEDY IS TO DISCONTINUE USING OUR WEBSITE.

WE, INCLUDING ANY OF OUR DIRECTORS, OFFICERS, EMPLOYEES, OR AGENTS, WILL NOT BE LIABLE TO YOU FOR ANY DAMAGES OF ANY KIND, INCLUDING BUT NOT LIMITED TO ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES ARISING FROM YOUR USE OF OUR WEBSITE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS OF LIABILITY, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

About these Terms

These Terms and Conditions control the relationship between Sampat Jewellers and you. These Terms and Conditions constitute the entire agreement between you and us; and it supersedes any earlier agreements, communications, and proposals, whether oral or written, between you and us.

If we do not exercise any provision or any rights we may have under these Terms and Conditions right away, we do not give up any rights that we may have, such as taking action in the future.

We may change these terms or add new terms from time to time for any reason without notice. Changes will become effective as soon as they are posted on our website. By continuing to use our website after changes to these Terms and Conditions are made, you accept and agree to be bound by those changes. For this reason, please visit this page regularly to ensure that you are familiar with the most recent version of these Terms and Conditions. We will post the date when these Terms and Conditions were last updated, and the most current version can be viewed on this page.

If there is a conflict between these Terms and Conditions and any additional or modified terms, the additional or modified terms will control for that conflict.

If any particular term or condition is not enforceable, in whole or in part, then the unenforceable portion will not affect the remainder of these Terms and Conditions.

The laws of the state of California in the United States of America, not including California’s conflict of laws rules, will apply to any disputes arising out of or relating to these Terms and Conditions, your use of this website, the sale of any products on this website by us, and the purchase of any products on this website by you. All claims arising out of or relating to these Terms and Conditions, your use of this website, the sale of any of our products by us, and the purchase of our any products by you will be litigated exclusively in the federal or state courts of Santa Clara County, California, USA, and you and Sampat Jewellers consent to personal jurisdiction in those courts.