Frequently Asked Questions (FAQs)

How do I place an order?

You can place your order online via our website. Our website is safe and secure for online orders. Alternatively, you can call us at +1-408-703-1318 to place your order over the phone.

Do you have a store?

We operate online only and do not have a storefront. We recognize that you may want to touch, feel and experience our pieces. For this reason, we offer a 14-day hassle free return on our mangalsutra and jewelry pieces.

Do you offer any discounts?

We offer a one-time welcome discount of 5%. Please use the code “WELCOME5” at check out.

Do you provide a breakdown of price based on diamond and gold in the jewelry?

We do not provide a breakdown of price based on diamond and gold in the jewelry. We believe in creating well-designed mangalsutra and jewelry that you’ll feel like wearing everyday. Keeping this mind, our artisans have the flexibility to create jewelry based on the design. We do not focus on the quantity of diamond or gold used. Rather our focus is on design, functionality, and everlasting beauty of our mangalsutra and jewelry pieces. You can be assured that we’ll use as much gold or diamonds needed to bring a beautiful design to life and not cut corners to increase our profits.

Can I see the jewelry in-person?

Since we operate online and do not have a storefront, you will not be able to see our mangalsutra or jewelry pieces in-person. We do provide high resolution photos that we hope you’ll find valuable.

Other jewelers around me are selling the mangalsutra/ jewelry for less?

We have no means of verifying the product quality and design of other companies. We also do not compete on price. We provide you with the best diamond mangalsutra and jewelry that you’ll cherish for years to come and pass it on to future generations.

Do you offer any layaway or any other payment plans?

At this time we do not offer any layaway or any other payment plans.

I have a wedding coming up in a month so I have to make sure I will get the mangalsutra on time?

It takes four (4) weeks for us to fulfil most orders. If you placed your order today, it will be shipped four (4) weeks from today. We offer complimentary shipping via Fedex Ground or USPS Priority. You can upgrade your shipping to FedEx Priority Overnight for an additional $75 fee. We know that a wedding is incomplete with a mangalsutra. For this reason, we’re committed to getting the mangalsutra in your hands before your wedding ceremony, even if that means us getting on a plane to fulfil your order on time.

What happens to my delivery if I’m not at home?

If you are not at home at the time of delivery, the FedEx or USPS courier driver will leave a door tag and re-attempt delivery the next business day. You can also request your package to be picked up at the local FedEx or USPS store.

Can I track my order?

Yes. All orders are trackable via FedEx or USPS website. We will send you a tracking link with your confirmation email.

Do you ship jewelry outside the United States?

Yes, we ship jewelry to Canada, Australia, UK and India. Shipping is complimentary. However, you’re responsible for custom duty and taxes. Email us contact@sampatjewellers.com if you have any questions.

For international shipments, are customs duty and taxes included in the final price?

Customs duty and taxes are not included in the final price. You will be responsible for these charges. Email us contact@sampatjewellers.com if you have any questions.

How long does it take you to ship an order within the USA?

Our mangalsutra and fine jewelry are shipped approximately four (4) weeks from the order date. We use USPS Priority Mail or FedEx Ground within the continental USA. You can expect to receive your order within 5-7 days from the shipment date. You will receive a tracking number once the order has been shipped.

Can I pick up the jewelry from your office?

Our jewelry is shipped directly from our service center to our customers globally. For this reason, we do have an option for in-person pick-ups.

What is the recommended mangalsutra chain length?

The standard mangalsutra chain length is 16 inches. For some of our mangalsutras we offer our customers an option to customize the chain length for a nominal additional cost. This gives you the flexibility of adjusting the chain length based on your outfit.

Do you have any manglaustra or jewelry in stock?

It takes four (4) weeks for us to fulfil most orders. If you need something sooner/ immediately, we will most likely not be able to help you. If you have a piece in mind and would like to know if we can fulfill your order sooner, please email us at contact@sampatjewellers.com. We will do everything possible to help you with your request.

Do your mangalsutras come with matching earrings?

Yes, we can provide matching earrings with your mangalsutra purchase. If you’ve already ordered a mangalsutra from us and would like to order matching earrings, please email us at contact@sampatjewellers.com with your full name, phone number, mangalsutra for which you need matching earrings, and the order number (if known).

What are black beads in mangalsutra made of?

Mangalsutra black beads are made from a black onyx-like composite material.

Do I get the designs before I pay?

Designs will be provided after you make a non-refundable design fee payment of $300.

Your starting price for custom mangalsutra or jewelry is $1995. How do I know what I’ll get for this amount?

Our goal is to provide you with a beautiful jewelry piece that you’ll enjoy wearing on a regular basis. We cannot provide you with a precise diamond carat or gold weight as each design is unique based on each individual’s needs.

Can we have a diamond grade certificate with the custom design?

Gemological Institute of America (GIA) only grades diamonds that are greater than 0.15 carat. Since individual diamonds in our mangalsutra and fine jewelry are generally less than 0.15 carat each, there is no grading report. At this time we provide grading certificates for all diamonds greater than 0.5 carat. To give our customers further assurance on our diamond quality standard, we provide an official, company sealed invoice that states the diamond clarity, color, cut, and carat in the final jewelry piece.

I have a mangalsutra design. Can you make it for me?

We are happy to create a custom mangalsutra for you. However, we cannot copy an existing design because (1) we can most likely create a better design that matches your style and use and (2) copying isn’t cool.

Are your diamonds certified?

Gemological Institute of America (GIA) only grades diamonds that are greater than 0.15 carat. Since individual diamonds in our mangalsutra and fine jewelry are generally less than 0.15 carat each, there is no grading report. At this time we provide grading certificates for all diamonds greater than 0.5 carat. However, we do provide an official, company sealed invoice that states the diamond clarity, color, cut, and carat of the final jewelry piece.

How big will my gemstone or diamond look?

Generally speaking, higher the carat weight, the bigger the gemstone or diamond. We source diamonds that provide maximum surface area and hence greater “visual” carat size.

How do you source your diamonds?

We source our diamonds locally in Mumbai, India. Most of our diamonds are from mines located in Canada, Botswana, Australia, South Africa and Russia.
What is your diamond quality?”]Our diamonds graded according to Gemological Institute of America (GIA) standards. Our minimum standard in diamonds is G/H Color, VS Clarity, Excellent Cut. This is truly the finest quality and we take great pride in our diamond quality.

About the diamonds, do you provide a diamond certificate?

We do provide an official, company sealed invoice that states the diamond clarity, color, cut, and carat of the final jewelry piece. Grading certificates are provided for diamonds greater than 0.5 carat weight.

Do you provide a warranty on your jewelry?

For any manufacturing defects, we will fix them for you at no additional cost for one-year from the date of purchase. Certain exclusions apply. You can read our complete Terms and Conditions.

What about the warranty in diamonds and gold?

Manufacturing defects are covered up to one (1) year from the purchase date. We can help you with accidental damage or normal wear and tear repairs for a nominal fee. With every purchase, we provide an official, company sealed invoice that states the diamond clarity, color, cut, diamond carat weight and gold karat in the final jewelry piece. If you have questions, please email us at contact@sampatjewellers.com

If I order a chain length and it does not fit right, can you make the necessary changes?

Yes, we are happy to change the chain length for you. There is a minimum fee of $120 to increase or decrease the mangalsutra chain length. We charge this fee to cover our costs for insured shipping, handling and labor charges for repairs. In case you want to increase the chain length, there will be an additional charge of $50 per inch. For example, if you want to increase the chain length by two inches the cost will be $220 ($100 for extra chain plus $120 for shipping, handling, and labor). Please note, if you’re decreasing the chain length, we are unable to return “extra” gold as it utilized the re-polish the piece etc. Please contact us to initiate a change in chain length request at contact@sampatjewellers.com.

Where are you located?

Our office is located in San Jose, California. We operate online and do not accept in-person appointments at this time. However, we would love to speak with you on the phone. Click here to schedule a time to speak with us.

How is the back hook of the mangalsutra?

We only use a premium quality lobster hook. The traditional S-hook clasp entangles in the hair, it is uncomfortable to use and flimsy.