Frequently Asked Questions (FAQs)

You can place your order online via our website. Our website is safe and secure for online orders. Alternatively, you can call us at +1-408-703-1318 to place your order over the phone.

We operate online only and do not have a storefront. We recognize that you may want to touch, feel and experience our pieces. For this reason, we offer a 14-day hassle free return on our mangalsutra and jewelry pieces.

We offer a one-time welcome discount of 5%. Please use the code “WELCOME5” at check out.

We do not provide a breakdown of price based on diamond and gold in the jewelry. We believe in creating well-designed mangalsutra and jewelry that you’ll feel like wearing everyday. Keeping this mind, our artisans have the flexibility to create jewelry based on the design. We do not focus on the quantity of diamond or gold used. Rather our focus is on design, functionality, and everlasting beauty of our mangalsutra and jewelry pieces. You can be assured that we’ll use as much gold or diamonds needed to bring a beautiful design to life and not cut corners to increase our profits.

Since we operate online and do not have a storefront, you will not be able to see our mangalsutra or jewelry pieces in-person. We do provide high resolution photos that we hope you’ll find valuable.

We have no means of verifying the product quality and design of other companies. We also do not compete on price. We provide you with the best diamond mangalsutra and jewelry that you’ll cherish for years to come and pass it on to future generations.

At this time we do not offer any layaway or any other payment plans.

It takes four (4) weeks for us to fulfil most orders. If you placed your order today, it will be shipped four (4) weeks from today. We offer complimentary shipping via Fedex Ground or USPS Priority. You can upgrade your shipping to FedEx Priority Overnight for an additional $75 fee. We know that a wedding is incomplete with a mangalsutra. For this reason, we’re committed to getting the mangalsutra in your hands before your wedding ceremony, even if that means us getting on a plane to fulfil your order on time.

If you are not at home at the time of delivery, the FedEx or USPS courier driver will leave a door tag and re-attempt delivery the next business day. You can also request your package to be picked up at the local FedEx or USPS store.

Yes. All orders are trackable via FedEx or USPS website. We will send you a tracking link with your confirmation email.

Yes, we ship jewelry to Canada, Australia, UK and India. Shipping is complimentary. However, you’re responsible for custom duty and taxes. Email us contact@sampatjewellers.com if you have any questions.

Customs duty and taxes are not included in the final price. You will be responsible for these charges. Email us contact@sampatjewellers.com if you have any questions.

Our mangalsutra and fine jewelry are shipped approximately four (4) weeks from the order date. We use USPS Priority Mail or FedEx Ground within the continental USA. You can expect to receive your order within 5-7 days from the shipment date. You will receive a tracking number once the order has been shipped.

Our jewelry is shipped directly from our service center to our customers globally. For this reason, we do have an option for in-person pick-ups.

The standard mangalsutra chain length is 16 inches. For some of our mangalsutras we offer our customers an option to customize the chain length for a nominal additional cost. This gives you the flexibility of adjusting the chain length based on your outfit.

It takes four (4) weeks for us to fulfil most orders. If you need something sooner/ immediately, we will most likely not be able to help you. If you have a piece in mind and would like to know if we can fulfill your order sooner, please email us at contact@sampatjewellers.com. We will do everything possible to help you with your request.

Yes, we can provide matching earrings with your mangalsutra purchase. If you’ve already ordered a mangalsutra from us and would like to order matching earrings, please email us at contact@sampatjewellers.com with your full name, phone number, mangalsutra for which you need matching earrings, and the order number (if known).

Mangalsutra black beads are made from a black onyx-like composite material.

Designs will be provided after you make a non-refundable design fee payment of $300.

Our goal is to provide you with a beautiful jewelry piece that you’ll enjoy wearing on a regular basis. We cannot provide you with a precise diamond carat or gold weight as each design is unique based on each individual’s needs.

Gemological Institute of America (GIA) only grades diamonds that are greater than 0.15 carat. Since individual diamonds in our mangalsutra and fine jewelry are generally less than 0.15 carat each, there is no grading report. At this time we provide grading certificates for all diamonds greater than 0.5 carat. To give our customers further assurance on our diamond quality standard, we provide an official, company sealed invoice that states the diamond clarity, color, cut, and carat in the final jewelry piece.

We are happy to create a custom mangalsutra for you. However, we cannot copy an existing design because (1) we can most likely create a better design that matches your style and use and (2) copying isn’t cool.

Gemological Institute of America (GIA) only grades diamonds that are greater than 0.15 carat. Since individual diamonds in our mangalsutra and fine jewelry are generally less than 0.15 carat each, there is no grading report. At this time we provide grading certificates for all diamonds greater than 0.5 carat. However, we do provide an official, company sealed invoice that states the diamond clarity, color, cut, and carat of the final jewelry piece.

Generally speaking, higher the carat weight, the bigger the gemstone or diamond. We source diamonds that provide maximum surface area and hence greater “visual” carat size.

We source our diamonds locally in Mumbai, India. Most of our diamonds are from mines located in Canada, Botswana, Australia, South Africa and Russia.

What is your diamond quality?

Our diamonds are graded according to Gemological Institute of America (GIA) standards. Our minimum standard in diamonds is G/H Color, VS Clarity, Excellent Cut. This is truly the finest quality and we take great pride in our diamond quality.

We do provide an official, company sealed invoice that states the diamond clarity, color, cut, and carat of the final jewelry piece. Grading certificates are provided for diamonds greater than 0.5 carat weight.

For any manufacturing defects, we will fix them for you at no additional cost for one-year from the date of purchase. Certain exclusions apply. You can read our complete Terms and Conditions.

Manufacturing defects are covered up to one (1) year from the purchase date. We can help you with accidental damage or normal wear and tear repairs for a nominal fee. With every purchase, we provide an official, company sealed invoice that states the diamond clarity, color, cut, diamond carat weight and gold karat in the final jewelry piece. If you have questions, please email us at contact@sampatjewellers.com

Yes, we are happy to change the chain length for you. There is a minimum fee of $120 to increase or decrease the mangalsutra chain length. We charge this fee to cover our costs for insured shipping, handling and labor charges for repairs. In case you want to increase the chain length, there will be an additional charge of $50 per inch. For example, if you want to increase the chain length by two inches the cost will be $220 ($100 for extra chain plus $120 for shipping, handling, and labor). Please note, if you’re decreasing the chain length, we are unable to return “extra” gold as it utilized the re-polish the piece etc. Please contact us to initiate a change in chain length request at contact@sampatjewellers.com.

Our office is located in San Jose, California. We operate online and do not accept in-person appointments at this time. However, we would love to speak with you on the phone. Click here to schedule a time to speak with us.

We only use a premium-quality lobster hook. The traditional S-hook clasp entangles in the hair, it is uncomfortable to use and flimsy.