Last updated on January 6, 2019
We at Sampat Jewellers stand behind the quality of our jewelry and want you to be happy with your purchase. We hand check each piece before it is dispatched to ensure it is to the highest standard. If you are not completely satisfied with your purchase, you may return it for a full refund within 14 calendar days of receiving your order.
Return Terms and Guidelines
You may return any item for a full refund within 14 calendar days of receiving your order. We will also cover return shipping and insurance.
Please note that special return conditions apply for custom jewelry. For custom orders of diamonds greater than 0.5-carat weight and precious gemstones greater than 2-carat weight, we cannot provide refunds on the diamond because larger diamonds are specially ordered for each custom piece. We will accept a return of the finished jewelry, and remove the diamond and precious gemstone at no additional cost. In such cases, customers are charged for the cost of the diamond and precious gemstone and refunded the amount of the finished jewelry. Return shipping of the diamond and precious gemstone to you after removal from the finished jewelry is complimentary.
Custom jewelry design fees are non-refundable.
Items must be returned in the same condition that you received it, including all original packaging and corresponding diamond and precious gemstone grade certificates (ungraded and non-certified diamonds and gemstones do not ship with grade certificates, so replacement fees do not apply).
You have the right to try on an item, but any items showing excessive wear or damage will not be accepted for return.
We offer a returns policy to make your online shopping experience easier. However, we do monitor the number of returns made and may refuse to accept orders at our discretion if goods are returned repeatedly.
Please allow 2 to 4 weeks for us to process your return and to issue your refund. Before we can issue a refund, our quality assurance experts will inspect and verify diamond characteristics, such as cut, clarity, color, and weight against the item’s corresponding diamond and precious gemstone grade certificate.
Please make sure to include the diamond and precious gemstone grade certificate with your returned item, as it is a part of the product. The certificate is costly to replace, and customers will be charged a $250 replacement fee if the certificate is not returned. The replacement fee does not apply to ungraded and non-certified diamonds and gemstones, which do not have grade certificates.
How to Make a Return
Making a return is easy. To start a return, please call or email us at +1-408-703-1318 or firstname.lastname@example.org with your name, order number, address, and phone number. After we receive your request, we will send you a return reference number and a prepaid return shipping label.
Please pack the item in its original packaging and protective shipping materials to prevent damage to the item. Please also make sure to include the item’s corresponding diamond grade certificate, if any. For security reasons, please do not write “diamonds” or “Sampat Jewellers” anywhere on the outside of the box.
Only use the prepaid return shipping label provided by us to return your item, as we will not refund any shipping costs incurred by you from using a different shipping method.